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Website Terms and Conditions

Welcome to itreeonline.com (referred to as "Website," "we," "us," or "our"). These terms and conditions ("Terms") govern your use of our Website. By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully before using our Website.



1. Website Usage

1.1. The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

1.2. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this Website meet your specific requirements.

1.3. Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.



2. Products and Services

2.1. Our Website offers electronic devices, accessories, and related services.

2.2. We strive to ensure that the information on our Website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or usefulness of any information or product offered on the Website.



3. Privacy Policy

3.1. Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy here to understand our practices.



4. Shipping Policy

4.1. We aim to deliver all products within 3 business days from the date of payment.

4.2. If there are any delays in shipping, our sales team will inform you promptly with updates on the estimated delivery time.

4.3. For claims related to damage during shipping, an opening video is required to be submitted within 24 hours of delivery.



5. Payment Policy

5.1. All payments for products and services on the Website are to be made securely through our payment gateway.

5.2. Orders will be processed once payment is received in full.

5.3. We accept payment through various methods, including credit/debit cards, net banking, and other electronic payment options.

5.4. Prices displayed on the Website are inclusive of applicable taxes.

5.5. GST Identification Number (GSTN): 29CNVPM7017D1ZK

5.6. Digital Transactions Failure Terms: If the amount is debited from your Bank or Credit Card and iTree has not received Payment Confirmation, it is considered a Failure Transaction. You must wait for your bank to credit back to you, which may take up to 7 working days depending on your bank.



6. Support and Warranty

6.1. Post-delivery support for products purchased from our Website will be provided at the respective Brand Authorized Service Centers.

6.2. Warranty terms and conditions for each product are as per the manufacturer's policy.

6.3. DOA Policy: Any defect or issue with the product will have a 1-day DOA Policy. Customers must obtain a Service Report from the Authorized Service Centre and submit it for a DOA claim. Brand approval is required to process DOA, which may take up to 3 working days.

6.4. Warranty Terms:

Every product we sell comes with Brand Warranty terms that vary from Brand to Brand.

Trade Mark Clause: The names of brand products, trademarks, and other intellectual property used in this Website are the property of their respective owners. For iTree products, "Mahathi Technologies" is the trademark.

Apple Branded Products: 1 Year Warranty

Tempered Glass and Cases: No warranty


7. Refund and Cancellation or Exchange Policy

7.1. Cancellation or Exchange Policy: No cancellations or exchanges are allowed once a product is ordered. Material once sold cannot be taken back under any circumstances.

We regret to inform you that we do not offer refunds for any products or services purchased on itreeonline.com. Once payment is made, it is non-refundable under any circumstances.


Reasons for No Refund Policy:

  1. Digital Products: Due to the nature of digital products, once they are downloaded or accessed, they cannot be returned.
  2. Physical Products: Once a physical product is purchased and delivered, it cannot be returned for a refund.
  3. Service Fees: Any service fees or charges paid are non-refundable.

Exception:

In exceptional cases where there is a clear mistake or error on our part resulting in an overcharge or incorrect transaction, we will rectify the situation promptly. Please reach out to our customer support team at [email address] or [phone number] for any such issues.



8. Delivery Terms

8.1. Delivery Terms: For retail, immediate delivery is provided in most transactions. For pre-order and customized orders, products may be supplied as per the sales team's commitments.



9. MSME ACT 2006

9.1. MSME ACT 2006: Our company is registered under MSME Act 2006. Payment delay beyond the due date will attract 12% Interest Per Annum.



10. GST Registered Customer

10.1. GST Registered Customer: You are advised to share the correct GSTN for billing purposes. Validation of GST and report is your responsibility. Please report within the billing month due date for any corrections. Lateral report after the due date cannot be entertained. Kindly cooperate.


11. Legal Disclaimer

11.1. Legal Disclaimer: These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of Bangalore only.



11. Additional Note

12.1. GST Input: If you have not received GST input for any reason, it is the customer's responsibility to request for input and ensure that credit is received. Mahathi Technologies will not be responsible for such incidents. You can claim for GST input at a later stage.



Contact Information:

  • Email: sales@itreeonline.com
  • Phone: 9353466614